That’s especially true if you’ve used the same computer, cable, and iPhone to do a backup before. How Do I Fix An iPhone That Won’t Backup To My Computer Using iTunes? 1. Restart Your Computer and Your iPhoneĪ simple software problem could be the reason your iPhone won’t backup to iTunes on your computer. Pro tip: If iTunes doesn’t recognize your iPhone at all, check out our guide about what to do if your iPhone won’t sync. Try your backup again after each troubleshooting step. If not, read on for solutions to some of the most common reasons your iPhone won’t backup to your computer. If everything worked the way it was supposed to, you’re done. All the content on your iPhone is now securely backed up to your computer. When your backup is complete, you’ll see a new entry under Latest Backups. You should see a blue progress bar appear at the top of iTunes. A few dialog boxes may pop up in iTunes with questions like whether or not you want to encrypt your backup or if you want to transfer purchases you’ve made on your iPhone to iTunes. To create a fresh iPhone backup, choose Back Up Now. There will be a lot of information on this screen, including your iPhone’s available memory, your iPhone’s serial number, and info about your latest backup. ![]() Click it, and you’ll go to your iPhone page in iTunes. Make Sure Your iPhone Shows Up In iTunesĪ iPhone-shaped icon will appear in iTunes. Your iPhone may ask if it’s okay to trust this computer. Make sure your iPhone is powered on and unlocked. Make Sure Your iPhone Is On and Up To Date If it doesn’t, double click on the iTunes icon on your desktop or go to your Start menu and choose iTunes from the list of applications to open it.ģ. Once you plug in your iPhone, iTunes should automatically open on your computer. It should be a lightning cable from Apple or one that is MFi certified, meaning it was created with Apple’s technology that allows it to talk to both your iPhone and your computer. If you didn’t update to macOS Catalina 10.15, follow the steps below to fix the problem with your iPhone! 1. In the Backups section, click the circle next to Back up all of the data on your iPhone to this Mac. Open Finder on your Mac and click on your iPhone under Locations. You now have to back up your iPhone using Finder. If you recently upgraded your Mac to macOS Catalina 10.15, you may have noticed that iTunes is missing. I'd be remiss if I didn't say: Make sure you know what you're doing before you muck around in your iTunes backups :)ĭecipher Screen Time Get insight about your family's iPhone, iPad, and iPod Touch usage without snooping.Did You Recently Upgrade To macOS Catalina 10.15? A file browser window will open to the iTunes backups folder. In the Windows search bar paste %userprofile%\Apple\MobileSync\Backup and press return/enter.Windows 10 (iTunes from the Microsoft Store) If you installed iTunes from the Microsoft Store for Windows 10, then your backups are stored in a slightly different location. Update May 18, 2018: There is now a version of iTunes available in the Microsoft Store as well as from the Apple website. From there, navigate to Apple Computer -> MobileSync -> Backup.A file browser window will open to the Application Data folder. In the run box, type %appdata% (with the percents) and press return/enter. Windows 7, Vista, XP: From the start menu, select Run.Windows 8 and 10: In the Windows search bar type %appdata% (with the percents) and press return/enter.The user account data location varies for different versions and configurations of Windows. On Windows, your backups are stored in *your user account data folder*\Application Data\Apple Computer\MobileSync\Backup. From Library, navigate to Application Support -> MobileSync -> Backup. ![]() (On OSX Lion and above, Library will only appear with the Option key held.) Hold the Option key, and select the “Library” menu option from the Go menu. Open Finder, and select the “Go” menu at the top of the screen.On a Mac your backups are in /Users/your username/Library/Application Support/MobileSync/Backup. ![]() If you're using an iPhone XS or XS Max, iTunes won't show you your UDID, so you'll need to use one of our other methods to get your UDID on Windows and Mac here. You can find your device's UDID by clicking on the Serial Number field in iTunes (which will switch it to your device identifier.) Some folders will have a date/time stamp after the UDID as well. You may need to access the files for your iPhone/iPad/iPod Touch backups on your computer in order to delete or rename them.Įach backup of a device is typically named by the unique device identifier (UDID).
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