The phone has been unlocked and is running on another network.The phone is running on a custom software.Solution: There are several factors that can cause the phone not to get the official software updates which we have listed below. The replacement is not updating to Android 7.0 nougat for some reason and my last phone did. Problem: I recently replaced my Samsung Galaxy J7 for another one of the same model. Backup your phone data then do a factory reset.Wipe the cache partition of the phone from the recovery mode.In case the out of storage error message still appears then you should proceed with the additional troubleshooting steps listed below. Clear the browser cache, cookies, or history.Transfer pictures and media to a computer to remove them from the phone memory.Delete unnecessary text messages and picture messages.You should also clear out some data on your phone by performing the following steps. You can also opt to uninstall them if you are not really using them. You can clear the cache and data of the app or group of apps that are using up too much space.
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